GoingEZ

As a Professional Services Engineer, you will be responsible to perform smooth product implementations of the company,
for customers primarily located in Europe and US.
Other responsibilities might include: product customizations, project management and responsibility for special project delivery.
In addition, you will be involved in pre-sales and post-sales consulting and delivering personalized training.
This role is fast paced and highly dynamic. The ideal candidate must be a self-starter, focused, highly professional, and capable of delivering quality work in all aspects of the role to maintain the highest level of customer satisfaction.

Requirements:

• English at mother-tongue level – a must, Spanish – significant advantage
• 2-4 years of experience in technical consulting position.
• Solid presentation and demonstration skills.
• Target oriented and focused approach
• Past experience with presale \ post sale – advantage
• Experience in training, implementing systems and/or project management – advantage
• Previous familiarity with ITSM product – Advantage
• ITIL certification – Advantage
• Experience working with international companies – advantage
• Willingness to travel for short trips abroad

Cloud and Big Data are changing the world, and we’re at the center of it.
With thousands of global customers in over 50 different countries we are rocking the world of IT management with our SaaS solution. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every service provider working with SMBs.
We’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

Responsibilities:

• Writing quality code for Large Scale Multitenant Cloud environments, Multithreading Widows services and UX
• Pilot and lead industry best practices in software development - practice test driven development, as well as continuous integration and continuous development
• Lead software development of significant modules independently
• Web UI development

Requirements:

• BSc/BA/Masters in Computer Science or equivalent
• Experience of development and deployment on Azure environment
• Proven track record of 5+ years of successful development and deployment of C# apps
• Experience of 3+ years development web apps using JavaScript, HTML, CSS, AngularJS, jQuery, responsive design and bootstrap
• Ability to learn and assess new technologies/frameworks

Additional Experience with:

• TCP/IP, DNS, Load-balancers, network security
• High performance and large-scale systems
• Responsive design oriented development
• NoSQL databases
• Agile development methodology

Do you love to help people and learn new technologies?
Now you can be a part of a company that is changing the way MSPs do business.
In our company, we developed a SaaS solution for MSPs that combines three products into one:
RMM, PSA and Remote Access, on the top of all that - it is very simple to use (our design philosophy).
With our growing global customer base and with our latest innovations,
we are now seeking to expand our Customer Success team to preserve our good relations with our valued clients.
What we are looking for is individuals that are passionate, energetic and customer centric.
The ideal candidate will have the ability empathize with customers and ensure they get the proper assistance and the right solution.

Responsibilities:

• Answer questions and deliver support to customers with varying degrees of product knowledge.
• Log all activities and transactions with the customers in our Helpdesk ticketing System.
• Identify and escalate tickets to the appropriate teams when needed.
• Perform proactive follow-up with customers.
• Analyze ticket trends by evaluating reports.
• Reproduce customer issues in lab environment.
• Work within SLA guidelines.
• Maintain high level of customer satisfaction.

Qualifications:

• Solid understanding of OSs – Windows Servers, Workstations & Mac
• Solid understanding of SAAS based solutions.
• Knowledge in popular network topologies & security solutions.
• Excellent English language skills – both spoken and written.
• Ability to work from Monday – Friday.
• Mandatory - Willingness to work during night shifts.
• Advantage – Previous experience with RMM / PSA solutions.

Part time job.
• Experience developing hybrid mobile applications
• Angular, CSS, HTML 5, JavaScript and other broadly used Web development technologies.
• Extensive knowledge of mobile APIs and UI standards
• Has web client-side experience – Javascript, MVVM/MVC Framework (Angular, Knockout, etc.), CSS and HTML
• Experience developing native mobile applications (Android with Java, IOS with Objective-C) a plus