Our client is an International Company with offices in USA, London and Tel Aviv
looking to extend their project to the rest of the world.
Their clients are freelancers, small and medium businesses and also
global companies like Google, Facebook, Amazon, Wix, Monday, Fiverr, Airobotics and Amdocs.
Requirements:
• programming languages: HTML, CSS, JavaScript, MySQL/MariaDB, PHP 7
• good English skills
considered as a plus:
• Linux;
• Angular JS;
• GIT;
• .Net/C#;
• SaaS;
• Bootstrap.
A Solution Engineer is responsible for leading all aspects of technical customer implementation efforts.
With strong communication skills and strong technical skills
this position holder leverage the business requirements and deliver complex technical solutions
Responsibilities:
• Play a significant role in representing the company to various prospects and potential partners
• Provide technical expertise for pre-sales and post-sales activities
• Develop, complete and extend python-based integrations with 3rd party systems
• Installation and configuration of the product platform, connectors and integrations
• Analyze and resolve customer problems effectively in a timely manner
• Perform technical troubleshooting during implementations
• Advise on alternative methods to solving complex business and technical issues
• Provide pre-sales support to internal and external teams
• Plan, coordinate and balance multiple projects at the same time
• Update Project times and updates in the provided Project Management Tools
• Identify and communicate customer requirements to the Product team
Requirements:
• 3+ years of customer facing experience in a Pre and Post sales or Technical Account Management position, from the cybersecurity space
• Hands-on familiarity with Security Operations/Engineering, Incident Response and SIEM systems.
• Previous experience in leading large Enterprise Pilots/Implementations & Deployment /Proof of Concepts/
• Previous Software development / programming experience with any major programming language (Python, C#, etc.') - a plus
• Deep understanding of IT fundamentals such as networking protocols and devices, operating systems, etc.'
• Sufficient knowledge of databases (MS, SQL, Oracle, MySQL) and IIS
• Project Management skills
• Teaching skills and lead training sessions
• Process analysis, problem-solving and listening skills
• Effective communication skills and comfortable presenting ideas, solutions and concepts to others
• Strong customer facing and relationship skills
• Proven security background and experience working in a SOC environment and investigating security events and threats - a big plus
We are looking for our client, a qualified and experienced Support Engineer
to provide technical assistance to our client worldwide growing customer base.
Responsibilities:
• Provide effective and high-quality technical support to both technical and non-technical end-users;
• Provide configurations, troubleshooting and best practices to customers;
• Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done;
• Properly escalate unresolved issues to appropriate internal teams;
• Evaluate and prioritize customer support cases;
• Act as liaison between the support and the engineering/product teams;
• Training for customers.
Requirements:
• 3+ years of experience as a Support Engineer;
• Experience within cybersecurity eco-system – plus;
• Experience with SIEM / SOC products (ArcSight, Splunk, Qradar, AlienVault, etc.) – plus;
• Advanced knowledge in operating systems (Windows, Linux) – must;
• Familiarity with SQL;
• Experience in navigating complex support scenarios;
• Customer-oriented, Excellent communication (written and verbal) and interpersonal skills;
• A solid technical background;
• Excellent analytical and problem–solving skills;
• Self-starter, experience within a start-up environment;
• Willingness to Travel to customer sites when required.
Do you love to help people and learn new technologies?
Now you can be a part of a company that is changing the way MSPs do business.
In our company, we developed a SaaS solution for MSPs that combines three products into one:
RMM, PSA and Remote Access, on the top of all that - it is very simple to use (our design philosophy).
With our growing global customer base and with our latest innovations,
we are now seeking to expand our Customer Success team to preserve our good relations with our valued clients.
What we are looking for is individuals that are passionate, energetic and customer centric.
The ideal candidate will have the ability empathize with customers and ensure they get the proper assistance and the right solution.
Responsibilities:
• Answer questions and deliver support to customers with varying degrees of product knowledge.
• Log all activities and transactions with the customers in our Helpdesk ticketing System.
• Identify and escalate tickets to the appropriate teams when needed.
• Perform proactive follow-up with customers.
• Analyze ticket trends by evaluating reports.
• Reproduce customer issues in lab environment.
• Work within SLA guidelines.
• Maintain high level of customer satisfaction.
Qualifications:
• Solid understanding of OSs – Windows Servers, Workstations & Mac
• Solid understanding of SAAS based solutions.
• Knowledge in popular network topologies & security solutions.
• Excellent English language skills – both spoken and written.
• Ability to work from Monday – Friday.
• Mandatory - Willingness to work during night shifts.
• Advantage – Previous experience with RMM / PSA solutions.
